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Privacy Policy and Personal Data Collection
Statement
These Statements are, except where separate and distinctive statements
are provided, applicable to the Hutchison Global Communications
group of companies, including Hutchison Global Communications Limited
and Hutchison Multimedia Services Limited. Accordingly, references
to "we", "us", or "our company" etc. mean , as the case may be,
the relevant company within the Hutchison Global Communications
group of companies.
I. Privacy Policy Statement
Our Pledge
We are committed to safeguarding the privacy of individuals with
respect to personal data. We therefore make sure that our policies
and practices in relation to the collection, use, retention, transfer
and access of personal data comply with the requirements of the
Personal Data (Privacy) Ordinance (Chapter 486) under the laws of
Hong Kong.
Types of Personally Identifiable Information
Collected At times, you may be required to give your personally
identifiable information including, but not limited to, your name,
gender, age, identity document number, telephone number, fax number,
home address, email address, credit card information, bank account
number, education level, occupation, household income, interests
and favourite activities etc.. Refusal to provide such information
may render us unable to handle any application or request you are
making, or may deny you of access to certain parts of our web site,
or may otherwise defeat the objectives of your visit. If you are
under the age of 18, consent from your parent or guardian is required
before you give us any personally identifiable information.
Use of Personally Identifiable Information Collected
Specific purposes for which your personally identifiable information
may be used are set out in our Personal Data Collection Statement
set out in II below (particularly those contained in points (i)
through to (vi) in the third paragraph of II below).
Direct Marketing
If you have once given us your personally identifiable information,
you may receive from us or from our affiliated companies from time
to time telephone calls, email and direct mailings containing promotional
materials. If you do not want to receive them, please write to our
Data Protection Officer. You may be asked to
indicate your preference before signing up for any of our paid services.
Retention of the Information
If you are our paid customer, your personally identifiable information
which you have given us via application form, Internet or other
means, during the subscription period will be retained for a reasonable
period after termination of your subscription.
Access to and Correction of Information
If you want to access to and/or correct your personally identifiable
information which you have given us via application form, Internet
or other means, you may write to our Data Protection
Officer. We may charge you a reasonable fee for each successful
access current from time to time. However, such fee will be waived
if the access is necessary to make a genuine and reasonable correction.
Disclosure of Information
Normally, we may share your information with, or transfer it to,
Hutchison Whampoa Limited, its subsidiaries and affiliated companies.
For details, please refer to our Personal Data Collection Statement
set out in II below. If you do not want to have your information
disclosed to any third party, please write to our Data
Protection Officer.
Security
We use various encryption techniques to transmit via the Internet
your Personal Data, which can only be accessed by our authorised
personnel. Given the nature of the Internet, we cannot guarantee
that the transmission is 100% secure. Please, however, refer to
our Security Statement for details on the steps that we have taken
to ensure that any Personal Data collected by us via our websites
is safe and secure from third party interference.
Use of Cookies
Your visiting our web site(s), may trigger our use of cookies. For
your information, Cookies are small computer files that can be stored
in web surfers' computers for the purposes of obtaining configuration
information and analysing web surfers' viewing habits. They can
save you from registering again when re-visiting a web site and
are commonly used to track your preferences in relation to the subject
matter of the web site. You may refuse to accept Cookies (by modifying
the relevant Internet options or browsing preferences of your computer
system), but to do so you may not be able to utilize or activate
certain available functions in our web sites.
On-line Services
We may have on-line stores or service providers hosted in our web
site which are operated by third party merchants. If you want to
use or order any services or products from any of them, please note
that any information you provide, once transferred to the relevant
merchant, is beyond our control and thus outside the scope of protection
afforded by us.
Enquiries
Should you have any enquiries concerning our Privacy Policy Statement,
please feel free to contact our Data Protection Officer. The address
is as follows:
Data Protection Officer
1 9/F Two Harbourfront
22 Tak Fung Street Hunghom,
Kowloon Hong Kong
II. Personal Data Collection Statement
a customer of our company, or a visitor or user of our web site(s),
it may be necessary for you to provide us with your personal information
("Personal Data") when you apply to us and/or continue to subscribe
with us for a service and/or product ("Services"). If your Personal
Data is incomplete or incorrect, we may not be able to provide or
continue to provide the Services to you. We shall keep your Personal
Data confidential at all times. Our policies and practices with
respect to the collection, use, retention, disclosure, transfer,
security and access of Personal Data will be in accordance with
the Personal Data (Privacy) Ordinance ("Ordinance") and are as set
out in this Statement. You agree that your Personal Data provided
by you to us may be used and retained by us for the following purposes
and for other purposes as shall be agreed between you and us or
required by law from time to time:
- i. provisioning of the Services;
- ii. marketing of goods and/or services by us, our agents or
our subsidiaries, in relation to the Services;
- iii. processing of any benefits to you arising out of or in
connection with the Services;
- iv. analyzing, verifying and/or checking of your credit, payment
and/or status in relation to the provision of the Services;
- v. processing of any payment instructions, direct debit facilities
and/or credit facilities requested by you;
- vi. enabling the daily operation of your account and/or the
collection of amounts outstanding in your account in relation
to the Services; and
- vii. enabling us to comply with our obligations to interconnect
or other industry practices.
You further agree that we may disclose and transfer (whether in
Hong Kong or abroad) to our agents, contractors, any telecommunications
operators, any third party service providers, any third party collection
agencies, any credit reference agencies, any security agencies,
any credit providers, banks, financial institutions, our professional
advisers, any other persons under a duty of confidentiality to us
and any of our actual or proposed assignees or transferees of our
rights with respect to you to use, disclose, hold, process, retain
or transfer such Personal Data for the purposes mentioned above.
In addition, in accordance with your agreement with us or consent
given to us (as the case may be), we may disclose and transfer your
Personal Data (whether in Hong Kong or abroad) to any company within,
Hutchison Whampoa Limited, Cheung Kong (Holdings) Limited, any of
their subsidiaries and any company in which the same has a direct
or indirect interest or with which it is in joint venture or co-operation
or their respective successors and assigns ("Hutchison Group") and
to include that Personal Data in one or more databases held by us
or the Hutchison Group (which may contain other information collected
by us or the Hutchison Group) for the purposes mentioned above,
the carrying out of market research, credit assessments, marketing
of goods and/or services by us and/or the Hutchison Group and for
the performance of procedures for comparing Personal Data with other
information supplied by you to us and/or the Hutchison Group for
such purposes and for other purposes as shall be agreed between
you and us or required by law from time to time. If you do not wish
to receive marketing information from us with respect to goods and/or
services not related to or in connection with the Services, or for
us to disclose, transfer or use your Personal Data for the purposes
as set out in this paragraph, please write to us at the
address above quoting your name, address and account number(s).
Under and in accordance with the Ordinance, you have the right
to:
- i. check whether we hold any of your Personal Data;
- ii. access your Personal Data held by us;
- iii. require us to correct any Personal Data which is inaccurate;
and
- iv. ascertain our policies and practices (from time to time)
in relation to Personal Data and the types of Personal Data held
by us.
In accordance with the Ordinance, we have the right to charge a
reasonable fee for the processing of any Personal Data access request.
All requests for access to or correction of Personal Data or information
regarding policies and practices and types of Personal Data held
should be in writing and addressed to our Data Protection
Officer.
Please note that this Statement may be amended from time to time.
Notices regarding amendments will be posted at our home-page to
inform you of the effective dates of the amendments. Amendments
will not have retrospective effect.
Security Statement
This Statement is, except where separate and distinctive statements
are provided, applicable to the Hutchison Global Communications
group of companies, including Hutchison Global Communications Limited
and Hutchison Multimedia Services Limited. Accordingly, references
to "we", "us", or "our company" etc. mean, as the case may be, the
relevant company within the Hutchison Global Communications group
of companies.
While the Internet is not an inherently secure environment for
communications, Internet communications can be made safer by the
application of appropriate technology as we have done (see below).
Internet security, however, is not solely a "technology" issue.
Common sense and normal practice in safeguarding personal and transaction
data are of equal importance. "Hackers" need a "door" to get into
the system. Often, access through this "door" is provided to "hackers"
due to simple carelessness in the physical distribution of sensitive
documents and the handling of sensitive data (such as passwords
or personal identification numbers). Users must, therefore, handle
such sensitive documents and data with extreme care.
We take security matters very seriously and treat all personally
identifiable information obtained from users of our websites confidential.
In addition to the firewalls and other sophisticated equipment implemented,
we also provide and maintain the following measures to protect our
system, and the information and data contained in them from accidental
or malicious disruption or destruction.
Adopt Security Standards
We will adhere to international standards to ensure transaction
integrity and protect confidential information. Such standards relate
to, for instance,:
- i. business and information privacy practices;
- ii. transaction integrity; and
- iii. information protection.
Internal Guidelines on Access to Personally Identifiable Information
All of our staff will adhere to our internal Guidelines on Access
to Personally Identifiable Information drawn up to restrict access
to personal data to only the members of staff who have legitimate
needs to have such access.
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