What is HutchCITY Internet Roaming Service?

With our new Internet Roaming Service provided by iPass, you can dial a local number to connect to the Internet from more than 3,000 access points in 150 major countries without paying the costly IDD charges. From now on, you can access the Internet just like you are in Hong Kong wherever you travel.

What are the benefits of using this service?

• You can access the Internet anywhere in the world in a cost-effective way, as you do not need to pay for the IDD costs. Connection costs can be reduced up to 90% versus making international call back to Hong Kong.
• You can stay in touch with your friends and family via email even when you are traveling abroad .
• You can be assured of easy access.
• With simple on-line registration, you can simply use your current HutchCITY email address and password to access the service in overseas countries.

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• No PNETS charges will be imposed but local telephone charges, surcharges or taxes may still be imposed by the overseas roaming region.
• The usage hour incurred by Internet roaming will not be counted as a free hour under our standard price plan.
• The roaming charges will be shown in your HutchCITY monthly statement.

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How to operate the service?

Simply follow the procedures below to enjoy the superb Internet Roaming Service:

(Note: You must be a HutchCITY subscriber.)

(1)		(2)		(3)
On-line registration		Download the latest Set-up Guide & Dial-up Connection Kit		Check your access number (before leaving Hong Kong)

Step 1: Easy On-line Registration

1. Click On-line registration, then enter your Login ID and password, read the service terms and conditions carefully and click "I agree" & "submit" if they are acceptable to you.
   
   
2. A notification letter will be sent to you by email to confirm that the service will be available in the next working day after registration.

Step 2: Quick download of Set-up Guide & Dial-up Connection Kit
To enjoy the Internet Roaming Service, you have to download the required Set-up Guide and Dial-up Connection Kit to configure your PC in order to use the service.

1. Click "Set-up Guide" and then click "Dial-up Connection Kit", select the access kit which is suitable for your computer, then click "Download".

1. Click into the page of "List of Access Numbers" and select the name of the country that you will visit.
   
   
2. Should you find that the access number of the country that you will visit has been changed or updated, you will have to download the Dial up Connection Kit again for the latest version before leaving Hong Kong.
   

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